Reset Pending Opt-Ins for a User
If you have a user that needs to have all of their contacts with a Pending Opt-In email status reset to an Unknown status, follow the steps below.
1. From your Accounts list, locate the account you want and click on the name/email to access the Account Details screen.
2. Click the Reset Pending Opt-Ins.
3. Click the Confirm window and you will see a confirmation that the Emails are now an Unknown Opt-In Status.