How to Reset Your Password
Why This Matters
Forgetting your password happens to everyone. The password reset process lets you regain access to your account quickly and securely without needing help from support. You'll receive a reset link by email that lets you create a new password in just a few minutes.
Watch & Learn
🎥 Video: Reset Your Password
Step-by-Step Instructions
1. Go to the Sign-In Page
Open the system's login page in your web browser and click the Forgot Password? link below the login fields.
This starts the secure password reset process.
2. Enter Your Email Address
Type the email address associated with your account and click Email a Password Reset Link. Make sure you use the email you normally use to sign in.
The system will send a reset link to this address.
3. Check Your Email
Look for the password reset email from the system. Check your spam or junk folder if you don't see it within a few minutes.
This email contains a secure, one-time link to reset your password.
4. Click the Reset Link
Open the email and click the link provided. This takes you to a secure page where you can set a new password.
The link is only valid for a few hours, so use it as soon as possible.
5. Create a New Password
Enter your new password and confirm it if prompted. Click Save to complete the process.
Choose a strong password that is easy for you to remember but hard for others to guess. Use at least 8 characters with uppercase and lowercase letters, numbers, and symbols.
6. Sign In with Your New Password
Return to the login page and enter your email and your new password to access your account.
You're back in and ready to get back to work 🎉
Questions and Answers
Q: I didn't receive the password reset email. What should I do?
A: Check your spam or junk folder first. Make sure you entered the correct email address. If you still don't see it, wait a few minutes and request a new reset link.
Q: What email should I use for the reset?
A: Always use the email address linked to your system account—the one you normally use to sign in.
Q: The reset link expired. What now?
A: Simply request a new password reset link by repeating the steps. Each link is only valid for a few hours.
Q: Can I reset my password on the mobile app?
A: Yes. Tap Forgot Password? on the app's login screen and follow the same steps.
Q: Can support reset my password for me?
A: No. For security reasons, support cannot see or change your password. You'll always use the self-service reset process.
Q: How can I choose a secure password?
A: Use at least 8 characters with a mix of uppercase and lowercase letters, numbers, and symbols. Avoid using personal details or common words.
Q: Can the password reset work for team users?
A: No. To reset a password for a team member, have the account owner or administrator reset it in Team Settings.
Guide Type: How-To Guide
Estimated Time: 5 minutes
Next Guides: Setup: Two-Factor Authentication, Managing Team User Passwords, Your Account Settings Overview
Video Transcript
If you’re watching this video, you probably forgot your password and can’t figure out how to login.
This video will help you get back into the system.
Here on the login screen you can go straight to the ‘forgot your password’ link.
You’ll put in your email address, check the box to prove you are not a robot, and then click here.
Now check your inbox for an email from us that will have a one time password reset link.
That link will take you to this screen, and you can now select a new password, confirm it, and then click Save.
Now you’re back in the system and you can go back to work.