Why Are My DNS Records Not Verifying?
Overview
If you have followed the steps to add your DNS records but the indicators in the system are not turning green after 30-60 minutes, the issue is likely that your domain registrar has not yet published the changes or they were not entered correctly. This article provides links to third-party diagnostic tools that allow you to check if your DNS records are publicly visible, which is the first step in troubleshooting the problem.
How to Check Your DNS Records
1. Use Google's Tool to Check Your Records
This tool can look up any DNS record type.
- Navigate to the Google Admin Toolbox: https://toolbox.googleapps.com/apps/dig/#ANY/
- Enter the full hostname you are trying to verify (e.g., send.yourdomain.com) into the name field and press the "ANY" button.
- The results will show if the record is publicly visible on the internet.
2. Use MXToolbox for Specific Lookups
MXToolbox provides specific lookups for different record types, which can be very helpful for diagnostics.
- Navigate to MXToolbox: https://mxtoolbox.com/SuperTool.aspx
- Enter your domain or hostname, select the appropriate lookup type (e.g., TXT Lookup, CNAME Lookup), and run the search.
3. Analyze the Results
If the lookup tools in the steps above cannot find your records, it confirms that there is an issue with how the records were added at your domain registrar.
DNS Verification: Questions and Answers
Q: My records are still red after an hour. What should I do?
A: Use the diagnostic tools listed in this article. They will show you whether the DNS records have been successfully published by your domain provider.
Q: The lookup tool says "No records found." What does that mean?
A: This indicates the record was either not saved correctly at your registrar, contains a typo, or has not yet been published by their system. You will need to log back into your domain registrar to verify the entry is correct and saved properly. If it is, you must contact your registrar's support for assistance.
Q: The lookup tool shows the correct records, but they are still red in the system. Why?
A: This is uncommon but can happen if there is a typo in the 'Value' or 'Content' part of the record. The value in your DNS record must match exactly what the system provided. Check carefully for extra spaces or missing characters. If you have confirmed the values are identical, please contact our support team for further assistance.
Q: Who should I contact if the records are not showing up in the tools?
A: If the third-party tools cannot see your records, the issue is with your domain provider. You will need to contact the support team for your domain registrar (e.g., GoDaddy, Namecheap, etc.) for help.