Troubleshooting: Solving common sign in issues

These few things may cause issues for you when signing into your account.

IN THIS ARTICLE

Forgot password

Forgot login email address

Computer time is off

Browser needs updating

Cookies are disabled

Security software is blocking

Try another browser

Forgot password.  Reset your password.

Follow the instructions in this help article to reset your password: Reset sign in password.


Forgot login email address.  Determine your login email.

Many people these days have multiple email addresses.  This can create confusion when you've forgotten which one you used to create your AllClients account.  You may need to search your email for any billing receipts emails,  email updates, or any other emails you've received from us.  Most likely, the email address that we sent these emails to will be your sign in email address.   If you still have issues determining your sign in email, contact our support department at cases at allclients dot com.


Computer's clock (time or date) is wrong.  Check and fix your computer's clock.

While it's hard to figure out how this happened, MANY MANY times customers call us and their computer's date or time are wrong. We need the proper date and time for security purposes (to help make sure nobody is impersonating your login session).

If you attempt to log in, and the screen just flashes, but doesn't log in or show an error message, be sure to make sure your time and date are correct.  (Most commonly,  AM and PM are wrong, or the month, day or year is wrong).   In Windows, double-click on the Date/Time in your taskbar.


Make sure you are using the latest, most updated version of your browser

We recommend that you use the latest version of your browsers.

We recommend test and use the following browsers, in the following order:

1) Google Chrome http://www.google.com/chrome

2) Firefox http://www.mozilla.org/en-US/firefox/new/

3) Microsoft Edge https://www.microsoft.com/en-us/windows/microsoft-edge

 4) Safari https://support.apple.com/downloads/#safari


Cookies are disabled.  How to enable cookies.

Enable Cookies in Google Chrome

http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

Enable Cookies in Firefox

http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

TOOL Determine if Cookies are Enabled http://www.arecookiesenabled.com/


Security software disabling necessary features

Certain security software "suites" such as those produced by Norton (especially Norton) can be overly aggressive in disabling features needed by websites to track your sign in securely.

Check with the manufacturer of any security software that you have installed and follow their instructions for adding our domain  to a "Safe Sites List", "White List", or a "Trusted Sites List"


Try another browser.

If none of the steps above resolve your issues, sometimes a web browser just "having a bad day" or the installation on your computer can be corrupt.  (usually Internet Explorer)

We recommend you try another browser such as Google Chrome or Firefox to narrow down and ensure that the issue isn't related to your browser.

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